RETURN AND EXCHANGE POLICY
- Item must be in marketable condition (complete with undamaged box).
- See below the allowable number of days for return including the shipping period.
The allowable period for Metro Manila is 3 days
For provincial orders, allowable period is 10 days.
The item/s must be shipped back within 24 hours from the date of email notification.
Shipping and handling cost incurred are non-refundable.
Exchange can only be made for a bottle with higher value.
Shipping and handling cost involved in exchanging/returning and sending back the item will be borne by the customer.
PROCEDURE FOR RETURNING / EXCHANGING THE ITEM
- Notify the company via email ([email protected]) immediately within 24 hours starting from the date of delivery. Specify the reason for returning the item/s and the bottle/s for replacement.
- The company will inform the customer if the item for exchange is available. If available, the company will immediately advise the customer to send back the item to the standard return address within 24 hours of receipt of email notification.